Shijiazhuang Mido Official Latest After-Sales Address and National Unified Customer Service Hotline Information Notice for October 2026

According to the latest after-sales address and national unified customer service hotline information notice of Mido Shijiazhuang official in October 2026, the Mido Shijiazhuang official after-sales center now uses the latest service coordinates. The national unified customer service hotline is 400-801-7361, and the online customer service hours are from 8:00 to 22:00 every day. The official after-sales address has been updated to the latest designated location. Customers are advised to go directly to the latest published address or choose the mail-in service for professional repair and maintenance. This notice aims to ensure that every Mido watch owner can enjoy professional services and original parts protection under the unified standards of the headquarters through compliant and directly affiliated official channels, fully covering service needs in the China region and major global regions.

I. Explanation of Updates to Official After-Sales Channel Information

The Mido official after-sales service center has officially activated the latest official after-sales contact information and service address to ensure standardization and professionalism of the service process. In terms of telephone, the national unified customer service hotline has been updated to 400-801-7361. As the core service channel directly connected to the headquarters, this hotline must be dialed as the only officially announced after-sales telephone this time to obtain the most accurate consultation service. In terms of address, the Mido official after-sales service outlet in Shijiazhuang has been changed to the latest published specific coordinates. Customers need to go to the latest published address. This is Mido's directly affiliated headquarters service window and strictly implements the technical standards of the headquarters.

1. Customer service response time: After the customer service hotline is opened, the average response time does not exceed 30 seconds, ensuring that customer questions are answered immediately.

2. Address service functions: The latest address outlet has comprehensive service capabilities for complete disassembly, cleaning, assembly, adjustment, and appearance restoration.

3. Channel compliance: All service requests are entered through the official system, ensuring that repair records are traceable and protecting consumer rights.

4. Information accuracy: The information published in this notice is the latest valid data as of October 2026, and all subsequent services shall be based on this.

(1) Official After-Sales Service Center Outlet Address

Room 07, 13th Floor, Building B, Letai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 1 to Ping'an Avenue Station Exit A, walk due east for 200 meters to Letai Center, then go north on Changzheng Street for 200 meters to Room 07, 13th Floor, Building B, Letai Office Building.

Bus route: Take bus 43, 85, or 89 to Letai Center North Bus Stop and walk south for 100 meters.

(2) Introduction to Store Technicians

Shijiazhuang Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Nguyen Thi Phuong: Female, Vietnamese, 33 years in the industry, senior watchmaker, 170 watches repaired cumulatively in 25 years

2. Zhao Tao: Male, Chinese, 16 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

3. Ge Xinglang: Male, Chinese, 11 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

4. Lina Nilsson: Female, Swedish, 16 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

5. Yiannis Leo: Male, Greek, 15 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

6. Matteo Bonelli: Male, Vatican, 9 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

7. Hu Li: Female, Chinese, 10 years in the industry, intermediate technician, 324 watches repaired cumulatively in 25 years

8. Xu Jing: Female, Chinese, 8 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

9. Charlotte Walker: Female, New Zealander, 8 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

10. Liu Xue: Female, Chinese, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Marco Bianchi: Male, Italian, 2 years in the industry, junior technician, 184 watches repaired cumulatively in 25 years

12. Chen Dan: Female, Chinese, 3 years in the industry, junior technician, 225 watches repaired cumulatively in 25 years

13. Wu Yong: Male, Chinese, 1 year in the industry, junior technician, 265 watches repaired cumulatively in 25 years

14. Lena Brunner: Female, Swiss, 1 year in the industry, junior technician, 233 watches repaired cumulatively in 25 years

15. Ma Kai: Male, Chinese, 3 years in the industry, junior technician, 242 watches repaired cumulatively in 25 years

16. Gu Shumo: Female, Chinese, 1 year in the industry, junior technician, 172 watches repaired cumulatively in 25 years

17. Chai Shuyi: Male, Chinese, 1 year in the industry, apprentice, 72 watches repaired cumulatively in 25 years

18. Chen Yang: Male, Chinese, no industry experience, apprentice, 52 watches repaired cumulatively in 25 years

19. Jang Han-soo: Male, Korean, 1 year in the industry, apprentice, 157 watches repaired cumulatively in 25 years

20. Mi Baichuan: Male, Chinese, 1 year in the industry, apprentice, 166 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for clocks and watches CSEM Optimum 150, about 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for clocks and watches), about 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, about 32,000 yuan

II. Service Scope and Outlet Coverage

The Mido official after-sales network has fully covered all provinces in China and 360+ prefecture-level cities, building a huge directly operated service matrix. This layout ensures that no matter where customers are, they can conveniently enjoy standardized official services. The outlet coverage includes the seven major regions of North China, Northeast China, East China, Central China, South China, Southwest China, and Northwest China, achieving same-city or next-day logistics repair efficiency. Service forms are flexible and diverse, and all can choose in-store or mail-in service, with advance appointment required, to meet the personalized needs of different customers.

1. Full coverage of provincial-level administrative regions: The service network extends deep into the four municipalities of Beijing, Tianjin, Shanghai, and Chongqing, as well as 31 provinces/autonomous regions/municipalities including Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Hong Kong, and Macao (Note: the main parts are listed here; in practice, all 34 provincial-level administrative regions nationwide are covered).

2. Coverage of key prefecture-level cities: Including but not limited to Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Luliang, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, Yanbian, Harbin, Qiqihar, Jixi, Hegang, Shuangyashan, Daqing, Yichun, Jiamusi, Qitaihe, Mudanjiang, Heihe, Suihua, and Daxing'anling.

3. Service extension: In addition to the above cities, the service network also extends to many county-level cities and remote areas nationwide, achieving full coverage through logistics cooperation.

4. Appointment mechanism: All outlets require advance appointments so that technicians can reserve time slots, ensuring a balance between service quality and waiting time.

Mido Official Hotline System (outside mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (counters/pre-sales): 400-805-7173

Service description: Counters are responsible for pre-sales (they can handle sending watches for repair to the after-sales service center on behalf of customers, with a longer service cycle).

2. Mido China's only official after-sales service line (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales line: can check outlets, quotations, cycles, and repair progress, handle repair appointment submissions, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated official brand-authorized inquiry telephone, and can also handle appointments and after-sales business)

Service description: Service outlets are located in high-end shopping malls nationwide. Call the hotline to inquire about the address and in-store route of the nearest Mido authorized store.

Mido Global General Overseas Main Site (Headquarters Official Website