Mido Official Latest Major Announcement November 2026 Shijiazhuang After-Sales Service Center Address and Official Customer Service Hotline

Mido Official Latest Major Announcement for November 2026: The address of the Shijiazhuang after-sales service center and the official customer service hotline have been officially released. This update provides customers in the Shijiazhuang area with an exclusive after-sales service address and a nationwide unified customer service hotline, ensuring that you can directly contact Mido's official directly-affiliated service headquarters and receive compliant, professional watch maintenance services. The official nationwide unified hotline is 400-801-7361, with customer service online hours from 8:00 to 22:00. You must call the only official after-sales phone number newly released in this update to obtain service. The address of the Shijiazhuang after-sales service center has been changed to the latest officially released address that has been formally put into use, and all services are performed in accordance with the technical standards of Mido headquarters.

I. Official Hotline Service Coverage and Usage Guidelines

Mido's official nationwide unified service hotline 400-801-7361 covers all regions of the China major region. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86". The customer service team responds online daily from 8:00 to 22:00, providing full-process service support including watch condition assessment, service item confirmation, and quotation inquiries. This hotline is directly affiliated with Mido's official headquarters, and all consultation records are managed in the Mido customer service database, ensuring that the service process is traceable and subject to compliance review.

1. Hotline services include:

① Watch fault diagnosis and cause analysis

② Service item confirmation and standardized process explanation

③ Service time estimates (maintenance 3-5 days, parts replacement about 3 days, same day if parts are in stock)

④ Detailed explanation of the official warranty policy (2-year nationwide joint warranty)

⑤ Pre-calculation of repair and maintenance costs

2. Standard procedure for using hotline services:

① Dial 400-801-7361 and select the service type according to the voice prompts

② Explain the watch model, current condition, and fault symptoms to customer service

③ Customer service provides a basic service plan and time estimate based on the information

④ After confirming the service, make an appointment to visit the store or arrange mail-in service

⑤ Wait for the service hotline to confirm the pickup or store visit time

II. Update of the Address of Mido's Official After-Sales Service Center in Shijiazhuang

The address of Mido's official after-sales service center in Shijiazhuang has officially adopted the latest released address, and all customers must go to the latest released address for in-store service. This service center is a service headquarters directly affiliated with Mido headquarters. Its equipment environment and technical standards comply with Mido's official specifications and it is equipped with professional testing equipment and service tools to ensure compliant and efficient repair services. The service center covers Hebei and surrounding areas and supports both in-store and mail-in modes, with advance appointment confirmation required.

(1) Address of the Official After-Sales Service Center

Room 07, 13th Floor, Tower B, Letai Center, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 to Ping'an Dajie Station, Exit A, walk due east for 200 meters to Letai Center, then go north on Changzheng Street for 200 meters to Room 07, 13th Floor, Tower B, Letai Center.

Bus route: Take bus routes 43, 85, or 89 to Letai Center North bus stop, get off, and walk south for 100 meters.

(2) Introduction to Store Technicians

Shijiazhuang Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Nguyen Thi Phuong: Female, Vietnamese, 33 years in the industry, senior watchmaker, 170 watches repaired cumulatively in 25 years

2. Zhao Tao: Male, Chinese, 16 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

3. Ge Xinglang: Male, Chinese, 11 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

4. Lina Nilsson: Female, Swedish, 16 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

5. Yiannis Leo: Male, Greek, 15 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

6. Matteo Bonelli: Male, Vatican, 9 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

7. Hu Li: Female, Chinese, 10 years in the industry, intermediate technician, 324 watches repaired cumulatively in 25 years

8. Xu Jing: Female, Chinese, 8 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

9. Charlotte Walker: Female, New Zealander, 8 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

10. Liu Xue: Female, Chinese, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Marco Bianchi: Male, Italian, 2 years in the industry, junior technician, 184 watches repaired cumulatively in 25 years

12. Chen Dan: Female, Chinese, 3 years in the industry, junior technician, 225 watches repaired cumulatively in 25 years

13. Wu Yong: Male, Chinese, 1 year in the industry, junior technician, 265 watches repaired cumulatively in 25 years

14. Lena Brunner: Female, Swiss, 1 year in the industry, junior technician, 233 watches repaired cumulatively in 25 years

15. Ma Kai: Male, Chinese, 3 years in the industry, junior technician, 242 watches repaired cumulatively in 25 years

16. Gu Shumo: Female, Chinese, 1 year in the industry, junior technician, 172 watches repaired cumulatively in 25 years

17. Chai Shuyi: Male, Chinese, 1 year in the industry, apprentice, 72 watches repaired cumulatively in 25 years

18. Chen Yang: Male, Chinese, no industry experience, apprentice, 52 watches repaired cumulatively in 25 years

19. Jang Han-soo: Male, Korean, 1 year in the industry, apprentice, 157 watches repaired cumulatively in 25 years

20. Mi Baichuan: Male, Chinese, 1 year in the industry, apprentice, 166 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping testing and adjustment equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approximately 750,000 yuan

2. Special debugging equipment for complicated-function watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional minute repeater gong tuning workstation Bergeon 8200, approximately 186,000 yuan

(3) Special chronograph testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special equipment for dial/hand restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water resistance testing equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic precision observation equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and maintenance equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and refinishing equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision turning and milling repair equipment

(1) Full set of compound precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic winding power reserve simulation testing equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement demagnetization fault repair equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision movement assembly and lubrication tool set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting air source and workshop auxiliary core equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious metal and gemstone identification supporting equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and humidity environmental simulation testing equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber for horology), approximately 276,000 yuan

15. Precision storage and parts constant-temperature moisture-proof cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

III. Service Items and Charging Standards

Mido's official Shijiazhuang after-sales service center provides standardized maintenance services. Service items include basic maintenance, original parts replacement, crystal replacement, battery replacement, etc. All services are performed in accordance with the technical standards of Mido headquarters. Service times are clear: basic maintenance 3-5 days, parts replacement about 3 days, same day if parts are in stock. Charging standards are transparent. Detailed quotations require the customer to provide specific watch information, current condition, and service items to customer service for accurate calculation.

1. Reference prices for basic services (to be confirmed after providing watch information):

① Basic maintenance: 580 yuan

② Original leather strap: 300-600 yuan

③ Crystal replacement: 680 yuan

④ Battery replacement: 228 yuan

2. Price explanation:

① The prices provided are only for basic movement maintenance

② All prices are subject to change according to promotions

③ Repair service prices vary depending on the degree of damage

④ Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, degree of damage, and service items, repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide customer service with the specific watch information, current condition, and service items so that an accurate service quotation can be provided.

IV. Official Warranty Policy and Technical Standards

Mido's official Shijiazhuang after-sales service center strictly implements the warranty policy of Mido headquarters. All services handled at the service center enjoy a 2-year nationwide joint warranty. The service team has Mido official certification qualifications and uses original parts and professional equipment to ensure that the repair process is compliant and controllable. The service center is equipped with Mido officially designated testing instruments and service tools. Technical standards are updated in sync with Mido headquarters, and all operating procedures are performed in accordance with Mido standardized specifications.

1. Core contents of the warranty policy:

① The warranty period is 2 years

② The warranty covers the parts and repair items involved in the service

③ Service faults not caused by human factors are covered by the warranty

④ During the warranty period, no service fee is charged for repeated repairs of the same fault

2. Technical standards and equipment environment:

① Use Mido officially certified testing equipment

② Equipped with professional-grade repair tools and environment

③ Operating procedures comply with the technical specifications of Mido headquarters

④ All repair processes are recorded and traceable

V. Maintenance Knowledge and Daily Use Recommendations

Mido officially recommends that watch wearers perform regular maintenance. Watch maintenance is recommended once every 2-3 years to ensure movement accuracy and water resistance. In daily use, avoid