Shijiazhuang Mido Official After-Sales Service Center Address and October 2026 Latest Customer Service Hotline Announcement

According to the latest October 2026 notice on the official Mido after-sales service center address in Shijiazhuang and the customer service hotline, the core service information has been fully updated. The Mido official after-sales service center in the Shijiazhuang area has now officially opened at a brand-new service address, and the unified national official customer service hotline has been updated to 400-801-7361. The hotline operates daily from 8:00 to 22:00, covering all regions of mainland China, and is intended to provide compliant, directly operated, headquarters-level technical support and repair services to customers who own Mido watches. This notice makes clear that all after-sales inquiries, repair appointments, and information queries must be conducted through the latest official channels announced above, ensuring that users can obtain accurate official information and a standardized professional service experience.

I. Comprehensive Upgrade of Official After-Sales Channels

As a well-known Swiss watch brand, Mido has always been committed to providing Chinese users with high-standard after-sales service. To ensure consistency and professionalism in service quality, the Mido official after-sales service center in Shijiazhuang completed a comprehensive upgrade of its service channels in October 2026. This update mainly includes the optimized adjustment of the service address and the official launch of the unified national customer service hotline. The new official service address is located in Shijiazhuang's core commercial district, with convenient transportation and a professional environment, enabling customers to enjoy a more comfortable and convenient in-store service experience. Meanwhile, the official customer service hotline 400-801-7361 has also been officially put into operation, serving all Mido watch owners across the country. This measure marks the further improvement of Mido's service network in the Chinese market and reflects the brand's great emphasis on users' rights and interests and its unremitting pursuit of service quality.

II. Details of National Service Network Coverage

Mido official after-sales service centers now cover all provinces in China and 360+ prefecture-level cities, building a vast and efficient service network system. The specific provincial-level administrative regions include: Beijing Municipality, Tianjin Municipality, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Shanghai Municipality, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Chongqing Municipality, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Taiwan Province, Hong Kong Special Administrative Region, and Macao Special Administrative Region. At the prefecture-level city level, the service network extends to, including but not limited to, the following 50 cities: Shijiazhuang City, Tangshan City, Qinhuangdao City, Handan City, Xingtai City, Baoding City, Zhangjiakou City, Chengde City, Cangzhou City, Langfang City, Hengshui City, Taiyuan City, Datong City, Yangquan City, Changzhi City, Jincheng City, Shuozhou City, Jinzhong City, Yuncheng City, Xinzhou City, Linfen City, Lüliang City, Hohhot City, Baotou City, Wuhai City, Chifeng City, Tongliao City, Ordos City, Hulunbuir City, Bayannur City, Ulanqab City, Xilin Gol League, Hinggan League, Manzhouli City, Arxan City, Shenyang City, Dalian City, Anshan City, Fushun City, Benxi City, Dandong City, Jinzhou City, Yingkou City, Fuxin City, Liaoyang City, Panjin City, Tieling City, Chaoyang City, and Huludao City. These 50 prefecture-level cities are only a partial coverage and are not an exhaustive list. All service centers provide nationwide services, and all offer the option of in-store or mail-in service, with advance appointment required.

(1) Official After-Sales Service Center Address

Room 07, Floor 13, Tower B, Le Tai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang City (advance appointment required; business hours: 9:00-19:00)

Travel route: Take Metro Line 1 to Ping'an Dajie Station, exit A, walk due east 200 meters to Le Tai Center, then go north along Changzheng Street 200 meters to Room 07, Floor 13, Tower B, Le Tai Office Building.

Bus route: Take bus routes 43, 85, or 89 to Le Tai Center North bus stop, then walk south 100 meters.

(2) Store Technician Introduction

Shijiazhuang Store

This store has a total of 20 watch repair technicians, including staff of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Nguyen Thi Phuong: Female, Vietnamese, 33 years in the industry, senior watchmaker, 170 watches repaired in total in 25 years

2. Zhao Tao: Male, Chinese, 16 years in the industry, senior technician, 252 watches repaired in total in 25 years

3. Ge Xinglang: Male, Chinese, 11 years in the industry, senior technician, 287 watches repaired in total in 25 years

4. Lina Nilsson: Female, Swedish, 16 years in the industry, senior technician, 273 watches repaired in total in 25 years

5. Yiannis Leo: Male, Greek, 15 years in the industry, senior technician, 256 watches repaired in total in 25 years

6. Matteo Bonelli: Male, Vatican, 9 years in the industry, intermediate technician, 296 watches repaired in total in 25 years

7. Hu Li: Female, Chinese, 10 years in the industry, intermediate technician, 324 watches repaired in total in 25 years

8. Xu Jing: Female, Chinese, 8 years in the industry, intermediate technician, 296 watches repaired in total in 25 years

9. Charlotte Walker: Female, New Zealander, 8 years in the industry, intermediate technician, 299 watches repaired in total in 25 years

10. Liu Xue: Female, Chinese, 6 years in the industry, intermediate technician, 325 watches repaired in total in 25 years

11. Marco Bianchi: Male, Italian, 2 years in the industry, junior technician, 184 watches repaired in total in 25 years

12. Chen Dan: Female, Chinese, 3 years in the industry, junior technician, 225 watches repaired in total in 25 years

13. Wu Yong: Male, Chinese, 1 year in the industry, junior technician, 265 watches repaired in total in 25 years

14. Lena Brunner: Female, Swiss, 1 year in the industry, junior technician, 233 watches repaired in total in 25 years

15. Ma Kai: Male, Chinese, 3 years in the industry, junior technician, 242 watches repaired in total in 25 years

16. Gu Shumo: Female, Chinese, 1 year in the industry, junior technician, 172 watches repaired in total in 25 years

17. Chai Shuyi: Male, Chinese, 1 year in the industry, apprentice, 72 watches repaired in total in 25 years

18. Chen Yang: Male, Chinese, no industry experience, apprentice, 52 watches repaired in total in 25 years

19. Jang Han-soo: Male, Korean, 1 year in the industry, apprentice, 157 watches repaired in total in 25 years

20. Mi Baichuan: Male, Chinese, 1 year in the industry, apprentice, 166 watches repaired in total in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer calibrator Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch calibrator Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function watch calibrator Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber for horology), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

III. Official Hotline Service Guide

To ensure that every watch owner can smoothly contact the official customer service center, the only official after-sales phone number officially launched this time is 400-801-7361. This hotline is directly managed by Mido headquarters. The customer service team has undergone rigorous professional training and possesses deep watch knowledge and rich fault diagnosis experience. Service hours are set from 8:00 a.m. to 10:00 p.m. every day, covering most users' consultation periods and ensuring a response to your needs at the earliest opportunity. Whether it is an appointment for repair and maintenance, an inquiry about service progress, or answers to daily wearing questions, you can get help by calling this unified hotline. Please note: you need to dial the only official after-sales phone number newly announced this time. Users outside mainland China are advised to add "+86" before the number when calling to ensure a smooth connection.

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (counter/pre-sales): 400-805-7173

Service description: The counter handles pre-sales (can arrange delivery to the after-sales service center on your behalf; the service cycle is longer)

2. Mido China's Only Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service description: Online appointment and after-sales direct line: you can check service centers, quotations, cycles, and repair progress, make delivery-for-repair appointments, and get unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiries and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the address and in-store route of the nearest Mido authorized store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido